Karigar Privacy Policy

1. Introduction

Karigar ("Karigar", "we", "us", or "our") is a platform that connects customers with local workers and service professionals in Pakistan.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when using the Karigar mobile application and related services.

2. Information We Collect

Account Information

• Name
• Phone number
• Email address, if provided
• City or service location

Location Information

Karigar may collect location information to provide location-based features, including finding nearby workers, showing relevant services and helping customers and workers identify service areas.

Location permissions can be controlled through your device settings. Some location-based features may not work correctly if location access is disabled.

Worker Verification Information

Workers may be asked to provide information required for identity and professional verification, including:

• CNIC information
• CNIC photographs or verification documents
• Professional documents where applicable
• Work experience
• Skills and service categories
• Portfolio photographs

Usage Information

We may collect information about how you use Karigar, including:

• Services searched
• Workers viewed
• Bookings
• Messages or communication activity
• Favorite workers
• Job history
• App interactions

Device Information

We may collect technical information such as:

• Device type
• Operating system
• App version
• IP address
• Device identifiers where permitted

3. How We Use Your Information

We use collected information to:

• Create and manage user accounts.
• Connect customers with workers.
• Facilitate bookings and job requests.
• Display relevant nearby services.
• Verify worker identity and professional information.
• Process and manage bookings.
• Provide customer support.
• Send booking and service notifications.
• Improve application functionality and performance.
• Detect fraud, abuse or security problems.
• Comply with applicable legal requirements.

4. Information Sharing

We do not sell or rent your personal information to third parties.

Customer and Worker Profiles

Information that is necessary to provide the marketplace service may be visible to other users. For example, worker profiles may display information such as name, city, services, ratings, reviews and portfolio information.

Booking Information

Information necessary to complete a booking may be shared between the customer and worker involved in that booking.

Service Providers

We may use trusted third-party service providers for hosting, authentication, notifications, analytics, maps, communications and other technical services required to operate Karigar.

5. Data Storage and Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure or destruction.

These measures may include access controls, authentication, encryption and restricted administrative access.

Personal information may be stored on secure servers and infrastructure operated by Karigar or its service providers.

6. Data Retention

We retain personal information for as long as necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations and enforce our agreements.

Verification documents are retained only for as long as reasonably necessary for verification, security and legal purposes.

7. Account and Data Deletion

You may request deletion of your Karigar account and associated personal information through the app settings or by contacting our support team.

Some information may need to be retained when required by law, necessary to prevent fraud, resolve disputes, or maintain legitimate business records.

8. Your Privacy Rights

Depending on applicable law, you may have rights to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information.
• Request information about how your data is used.
• Withdraw consent where applicable.
• Opt out of certain marketing communications.

9. Communications and Notifications

Karigar may send notifications relating to bookings, job requests, messages, account activity, security and service updates.

You can control notification permissions through your device settings, although disabling notifications may affect some features.

10. Children's Privacy

Karigar is not intended for children under the age required under applicable law to independently use marketplace services.

We do not knowingly collect personal information from children for independent use of the service.

11. Third-Party Services

Karigar may integrate with third-party services to provide functionality such as authentication, hosting, analytics, maps, notifications and communications.

Third-party services may process information according to their own privacy policies and terms.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When significant changes are made, we may notify users through the application, website or other appropriate communication channels.